Refund Policy

Last updated: August 25, 2026

This page explains, in plain English, how payments and refunds work at Automated Dating, a service of Peter Trai LLC. The short version: you sign a written agreement before you pay anything, all payments are final once you sign, and the one exception is the Date Guarantee described below.

Before you ever pay

We do not charge anyone by surprise. Before any charge:

• Every client signs a written services agreement that itemizes the service description, the duration, and the exact price.
• There is exactly one agreed payment structure per client, stated in that agreement. No hidden fees, and no auto-recurring charges without a signed agreement.
• All charges are in USD and processed through Stripe.

Pricing is customized per engagement and quoted on your consultation call. See Pricing for how that works.

All sales are final

Once you sign your services agreement, your payment is final and non-refundable. We say this plainly because we would rather you know it before signing than discover it after. The one and only refund remedy is the Date Guarantee below.

The Date Guarantee

Full concierge programs come with a guaranteed number of dates, stated in your agreement. Here is exactly how the guarantee works:

• 90-day delivery window. We have 90 days to deliver your guaranteed number of dates.
• Free 60-day extension. If we have not delivered them all within 90 days, your service continues at no additional charge for up to 60 more days while we keep working.
• Prorated refund. If dates are still undelivered after that extension, you receive a refund of $250 for each date short of your guaranteed count.

This prorated refund is the sole and exclusive refund remedy under your agreement.

What the guarantee asks of you

We can only deliver dates if you hold up your side. The Date Guarantee is conditioned on your cooperation, specifically:

• Approving your photos in a timely manner.
• Responding to match approvals within 24 hours.
• Keeping your dating-app accounts active.

If you go unresponsive, the guarantee clock pauses until you are back. The 90-day window and the 60-day extension only count days when we are actually able to work.

Photos-only packages

AI-enhanced photography packages purchased on their own are all sales final and carry no date guarantee. If a deliverable is materially defective, we will re-perform it, replace it, or credit you for it. Not liking a photo that accurately represents you is not a defect; a deliverable that fails to meet what your agreement describes is.

Your state's consumer rights

Some states give consumers rights that cannot be waived by contract. Where your state's law grants you a non-waivable right, we honor it to the minimum extent that law requires. Nothing in this policy is meant to take away a right the law says you keep.

How to raise a billing issue

If you believe you were charged incorrectly, or you have any question about a payment, contact us directly:

• Email: peter@automated.dating
• Text: (646) 832-9166

Include the email address you signed up with so we can find your account quickly. We respond within 1-2 business days.

Chargebacks

Please contact us before disputing a charge with your bank or card issuer. Your services agreement, including the Date Guarantee, provides the remedy path for any delivery issue, and we resolve billing questions quickly when you reach us directly. Disputes that cannot be resolved informally are handled as described in our Terms of Service: Florida law, binding individual arbitration through the American Arbitration Association, with a carve-out for small-claims court.

Questions

If anything on this page is unclear, ask before you sign. See our Terms of Service for the full agreement framework, or reach us any time through the Contact page.